For Questions or Concerns: 1-800-233-7929 (1-800-BEESWAX) – Friday 8:30 - 5:00 EST; Saturday 9-2 EST
Pricing: The current catalog pricing will be good through February 2019. Any changes to pricing beyond our control will be updated via the website.
Terms: Debit/Check Card, Mastercard, Visa, American Express, or Discover Card SORRY – NO COD’S. All prices are FOB Moravian Falls.* We reserve the right to add any state or local taxes imposed on us and to limit quantities of merchandise sold to anyone.
Online Order Processing: All online orders are reviewed prior to final fulfillment and credit card processing. We include this step to help catch any product inconsistencies (i.e. when ordering all 10 Frame supplies but accidentally select an 8 frame product), cheaper shipping options, back ordered items, credit card issues, or any other corrections that need to be made. If there are any changes to the order, we will contact you via email and/or phone. While you may see a pending hold on your credit card, we will not process your credit card until the merchandise has shipped and will only process the amount of shipped merchandise.
Cancellation Policy: No cancellation charges will be assessed on cancelled items prior to shipment. At minimum, freight charges will be assessed on items cancelled after shipment. Commencement of shipment constitutes Brushy Mountain Bee Farm’s commitment of ordered components and processes for picking items for fulfillment. Usually, but not necessarily, there is 0 - 2 days before shipment. After shipment, actual and reasonable costs will be charged. All cancellation charges will be billed within six months after notification of cancellation.
Return Policy: All unused, unaltered or un-abused items may be returned within 30 days for a full refund. Please thoroughly inspect your package(s) upon delivery. If there is damage, please follow the instructions for 'damaged product' listed below. If you wish to return something for exchange or credit within our 30-day return period, please contact us for a Return Merchandise Authorization # (RMA#).
Please include this number with the return form, which you will find in your shipment. Please complete in its entirety and return with the item Please write the RMA# near the shipping label to expedite credit/exchange. Items returned after 30 days will be subject to a 20% restocking fee. Please pack up any return specific to the way it was received. Send back via UPS or US Postal Service, insured mailing. Please note: You are responsible for the safe return on any merchandise and all shipping costs. We cannot accept returns sent COD, and original shipping charges are non-refundable. A credit will appear on your next month’s Credit Card Statement.
Damaged Product: Please open and inspect all items upon delivery. If you have a damaged item, call us as soon as possible. Do not throw away or destroy the packaging. We will issue an RMA#, which will need to be placed on the return form and packaging when returning damaged merchandise. A claim will be filed and UPS (or other shipper) will need to inspect and evaluate damage. A replacement will be shipped immediately.
Backorders: Customers will be contacted on any online orders that contain a backordered item. Any online order with backordered items will be held until all items are available for shipping or the customer contacts us to ship available items separately. If other items are shipped ahead, customer will be charged for the item and the extra shipping of that backordered item when the order is filled. We will ship at the very earliest possible date. If you prefer not to have a backorder, please let us know.
In House Rush Charges: Please call to complete an In House Rush Order. Every effort will be made to ship your order in a timely manner. An In House Rush costs $15 or 10% of the current order, whichever is greater. Orders over $200 will not ship until the next day. If you desire an IN-HOUSE RUSH during our busy season, please tell the Sales Rep that answers the phone. Place these orders before 12:00 noon, EST. We reserve the right to not charge the Rush fee if we are not inconvenienced by your request.
Shipping: We ship UPS, US Post Office or by truck depending on the size of the order. Call for shipping quotes on large orders. You must include a route #, box # or a 911 address for UPS delivery. UPS will not deliver to a PO box. UPS charges a $14.00 correction fee for incorrect addresses. If UPS must alter the address listed on your package, this charge will be transferred to you. A remote delivery charge of $3.57 is added to deliveries in remote areas. If you are in a remote area, per UPS, this charge will be added to your shipping cost. If you are in a residential area, you will be charged an additional residential surcharge. If a Truck Shipment is delivered to you under these same conditions, you will be charged an extra $94.00 for “home” delivery. **
Please note that, when placing an online order, choosing UPS Ground over Free Shipping (if order is eligible) does not qualify as an In-House Rush<.em>. If UPS Ground is selected on orders that do qualify for Free Shipping, we will remove the shipping costs before processing your order. Please review "In House Rush Charges" above if you wish to have your order rushed.
Our shipping calculator gives a rough estimate on shipping costs as dimensional weight and is subject to change. Customer will be notified upon those changes. If an order receives a charge of $1.50 for shipping charges, please disregard this pricing and expect to be contacted with correct shipping price.If you prefer other shipping methods or your shipment requires special instructions please include in the 'Special Shipping Information' section upon Checkout.
Next Day, 2nd Day and 3-Day Select Air Shipping: Please call for quotes!
Free Shipping: Most orders that total $150 (before taxes and discounts) will receive free shipping. Free shipping only qualifies within the Contiguous US. Free Shipping does not apply to international orders, back ordered items shipped separately, glass jars, bulk packages of plastic bottles (100 or more per case), honey, livestock (Package Bees or active Nucleus Hives) or syrup. LTL shipments will be sent out at no charge but any accessorial fees will be billed to customer's account. Other restrictions may apply. All items that do not qualify for free shipping will be labelled in red in their Detailed Descriptions.
Alaska, Hawaii, and Puerto Rico: UPS has extended Ground service rates as an option for shipments bound for Alaska, Hawaii and Puerto Rico. Zone 44 is metro Alaska and Hawaii, zone 45 is Puerto Rico and zone 46 is remote Alaska and Hawaii. Call for rates and shipping information. As always, UPS Next Day and 2nd Day Air service remains available to Alaska and Hawaii.
We appreciate your business!
*Some large processing equipment may be subject to different pricing.** UPS increases their cost every year on some aspect of shipping. UPS has switched to dimensional rates. This will apply to packages measuring 3 cubic feet or larger. Packages measuring less than 3 cubic feet will continue to be billed on their actual weight (the cost of shipping will depend on the size of the package). If it weighs a small amount but is bulky, the “dimensional weight” could mean that it would cost more than the actual “pound weight”. We make every effort to keep shipping charges down on any order placed but we do not know how charges will be incurred until the items are packed, measured and weighed. Any package over 70 lbs. is assessed a $14.60 handling fee by UPS. If you have any questions, please call our customer service line.