PRICES We will make every effort to maintain prices in this catalog. However prices may need to be changed due to circumstances beyond our control. SORRY – NO COD’S
PLEASE NOTE Order early to avoid delay. May experience unusual delay in shipping during our busy season. When placing order, please use catalog numbers. BMBF cannot be held responsible for the accuracy of your order if exact item numbers are not given.
GUARANTEE If for any reason you are not satisfied with an item, return it UNUSED, UNALTERED OR UNABUSED within 30 days of receipt for full refund or exchange of merchandise.
RETURNS Please inspect your package upon receipt thoroughly. If there is damage please follow the instructions for damages listed below. If you wish to return something for exchange or credit within our 30-day return period, you will find in your shipment a return form. Please complete in its entirety and return with the item. Follow instructions. Returned items should be unused, unabused, and unaltered. Items returned after 30 days will be subject to a 20% restocking fee. Please pack up any return carefully and send back via UPS or US Postal Service, insured mail. (Please note: You are responsible for the safe return on any merchandise and all shipping costs.) We cannot accept returns sent COD, and original shipping charges are not refundable. If you paid by check or money order we will issue a refund check. For credit card orders, a credit will appear on the next month’s statement.
DAMAGES Please open and inspect all items upon receipt. If you have a damaged item call us as soon as possible and advise. Do not throw away or destroy packaging. A claim will be filed and UPS or other shipper will need to inspect and evaluate damage. A replacement will be shipped right away.
OVERPAYMENTS All refunds will be made promptly. If your credit falls under $5.00, we will issue credit to your account for future use. For credits above $5.00, a check will be issued. Please cash all refund checks promptly. If you do not wish to have a credit on your account, please advise on your order form.
BACK ORDERS We will automatically ship any item that is backordered. You will be charged for the item and the extra shipping of that item when the order is filled. We will ship at the very earliest possible date. If you prefer not to have a backorder, please indicate. We will be happy to hold your entire order for the backorder, in order to save shipping charges.
TERMS Cash, Check, E-Check, Money Order, Debit/Check Card, Mastercard, Visa, or Discover Card. All prices are FOB Moravian Falls with a few exceptions on large processing equipment. We reserve the right to add any state or local taxes imposed on us and to limit quantities of merchandise sold to anyone. Any remaining balances at the end of each month are subject to a monthly interest charge of 1 1/2% and a $5.00 billing charge. PLEASE NOTE: All paper checks will be processed as E-Checks and the original paper copy destroyed. BMBF currently uses FARS (Federal Automated Recovery Systems, Inc.) to act on our behalf to collect dishonored checks. All returned checks will be electronically debited from your account. There will be a $40.00 service fee on all returned checks.
IN HOUSE RUSH CHARGES Our orders go out in the order in which they come in. Sometimes customers are in a hurry for their items during our busy season and we are happy to oblige. However, this places your order ahead of hundreds of other orders waiting to go out. It takes time for a person to sort through all the days’ business to locate a specific order and then follow it all the way through the warehouse to make sure it goes out the same day. For this reason, we charge an IN-HOUSE RUSH fee. The charge for an IN-HOUSE RUSH fee is $15.00. This applies to orders totaling $200.00 or less. Large orders make it physically impossible to ship the same day. We will make every effort to ship larger orders the next business day for the same fee. If it is not possible, your IN-HOUSE RUSH fee will be refunded. Every effort will be made to ship your order in a timely manner. If you desire an IN-HOUSE RUSH during our busy season, please tell the Sales Rep that answers the phone. Place these orders before 12:00 noon, EST.
SHIPPING We ship UPS, US Post Office or by truck depending on size of order. Call for shipping quotes on large orders. We prefer to use UPS. They are normally cheaper than the Post Office. You must include a route #, box # or a 911 address for UPS delivery. UPS will not deliver to a PO box. UPS charges a $11.00 correction fee for incorrect addresses. Unfortunately, this charge will be passed on to you, if UPS must alter the address listed on your package. A remote delivery charge of $3.25 is added to deliveries in remote areas. If you are in a remote area, per UPS, this charge will be added to your shipping cost. If you are in a residential area, you will be charged an additional residential surcharge. If a Truck Shipment is delivered to you under these same conditions, you will be charged an extra $85.00 for “home” delivery. Note: UPS increases their cost every year on some aspect of shipping. UPS has switched to dimensional rates. This will apply to packages measuring 3 cubic feet or larger. Packages measuring less than 3 cubic feet will continue to be billed on their actual weight. This means that the cost of shipping depends on the size of the package. If it weighs a small amount but is bulky, the “dimensional weight” could mean that it would cost more than the actual “pound weight”. Sometimes we do not know how charges will be incurred until the items are packed, measured and weighed. We make every effort to keep shipping charges down on any order placed. Any package over 70 lbs. is assessed a $8.50 handling fee by UPS. If you have any questions, please call our customer service line.
NEXT DAY, 2ND DAY and 3-DAY SELECT AIR SHIPPING Please call for quotes on this shipping. All air packages are figured by “dimensional shipping”. Next day Air can normally be figured at approximately 4 times ground shipment, 2nd Day Air at 2 times ground shipment and 3-Day Select Air at about 20% to 30% more.
Air shipment orders must be placed before noon to go out that day. Saturday delivery only applies to NEXT DAY AIR. added cost is $15.00 and is only available in metro areas. No rural Saturday deliveries available.
UPS has extended Ground service rates as an option for shipments bound for Alaska, Hawaii and Puerto Rico. Zone 44 is metro Alaska and Hawaii, zone 45 is Puerto Rico and zone 46 is remote Alaska and Hawaii. Call for rates and shipping information. As always, UPS Next Day and 2nd Day Air service remains available to Alaska and Hawaii.